PLATFORM 05Repair workflow
Device Service & Repair Management
Every repair, tracked from intake to delivery.
Job cards, technician assignment, parts consumption, warranty checks, customer updates and turnaround tracking in a single service workflow.
Why teams move to Service & Repair
The problem
Repairs are tracked on paper job cards or chat messages. Parts go missing, warranty decisions are inconsistent and customers keep calling for updates.
How Service & Repair solves it
A single service workflow from intake to delivery: digital job cards, rules for warranty, parts drawn from inventory, and automatic customer updates at each status change.
Features
What's inside
Digital job cards
Capture device, fault, photos and customer consent at intake.
Technician assignment
Route jobs by skill, location and workload.
Parts consumption
Reserve and consume parts from live inventory.
Warranty checks
Validate coverage and claim against brand rules.
Customer updates
SMS, email or WhatsApp at each status.
Turnaround tracking
See where jobs wait and why.
How it works
Four steps, end to end
- 01
Intake
Job card created at counter or pickup.
- 02
Diagnose
Fault, quote and warranty decision.
- 03
Repair
Parts consumed, work logged.
- 04
Deliver
Quality check, handover and feedback.
Outcomes
Faster turnaround and fewer repeat visits
Clear warranty and parts accountability
Customers always know the status
Integrations
Connects with what you already run
- Inventory
- Brand warranty portals
- Messaging
- ReNew ERP
- Courier APIs
- Accounting
Yes. Jobs, parts and technicians can be managed across locations.
Yes, through status messages and a tracking link.
Warranty rules and claim records are part of the workflow; portal integrations depend on the brand.