Service 01 / 08
Sales & Services Operations
We help businesses run the operational side of selling and servicing devices: store trade-in desks, service centres and the reporting that ties them together.
What we do
Scope of work
- Trade-in and buyback desk operations
- Service centre workflow set-up
- Staff onboarding and process training
- Operational reporting and reviews
Deliverables
- Operating procedures
- Role and training material
- KPI dashboard set-up
- Monthly operations review
Tools & technologies
Engagement model
Choose how we work together
Fixed-scope project
Agreed scope, timeline and price, delivered in milestones.
Best for · clear, well-defined needs
Dedicated team
A cross-functional team working as an extension of yours, billed monthly.
Best for · evolving products
Managed service
We run it for you under an annual agreement with service levels.
Best for · ongoing operations
Common questions
With a short discovery call on WhatsApp or email, followed by a written scope and estimate.
Yes. Most engagements pair a service with one or more of our platforms.
Scope it with us in one conversation.