Clear scope. Visible progress. Support that stays.
Every engagement follows the same four steps, whether we're configuring a platform or building something new.
Delivery process
- 01
Discover
We map how your operation runs today, where value leaks, and what success looks like.
- Current-state map
- Success measures
- Written scope
- 02
Design
Processes, data and screens agreed before code, whether platform configuration or custom build.
- Process & data design
- Screen flows
- Integration plan
- 03
Build
Short, visible iterations with integration to your existing systems from week one.
- Fortnightly releases
- Test environment
- Integration from week one
- 04
Run
Go-live, training, monitoring and support under clear service levels.
- Go-live & training
- Monitoring
- Monthly service report
Engagement models
Fixed-scope project
Agreed scope, timeline and price, delivered in milestones.
- Best for defined needs
- Milestone-based billing
- Change control
Dedicated team
A cross-functional team working as an extension of yours.
- Best for evolving products
- Monthly billing
- Flexible team size
Managed service / AMC
We run and maintain your applications under an annual agreement.
- Best for ongoing operations
- Agreed SLAs
- Monthly reporting
Support & SLAs
Response and resolution targets are agreed per contract. The table shows the structure; values are placeholders to be confirmed.
| Priority | Example | First response | Target resolution |
|---|---|---|---|
| P1 · Critical | Platform down for all users | [to confirm] | [to confirm] |
| P2 · High | Key workflow blocked | [to confirm] | [to confirm] |
| P3 · Medium | Feature degraded, workaround exists | [to confirm] | [to confirm] |
| P4 · Low | Question or minor change | [to confirm] | [to confirm] |